Double Twist Large Chandelier

 Orders

How do I check the status of my order?

You can check the status of your order by visiting your Order History section in My Account.

Once on the Order History page in My Account, you will see your any orders you have placed.  They are listed by their Order Number.  By viewing the "Fulfillment Status" under the correct order number, you can see where your order is in the process. If you do not know your order number, you can locate it by looking at your order confirmation email.

When a shipping label has been created for your order, you will receive a confirmation email letting you know which items have shipped.  You will also be able to track your shipment within your Order History.

Please note that although your package has shipped, tracking will take up to 24 hours to appear in a carrier's tracking system.

If you have any further questions, please contact us.

Where can I see my previous orders?

Your previous orders are available in the Order History section of My Account.

How do I change my shipping address for an order?

To update the shipping address for an order, you must cancel your purchase and re-order. You can cancel your order within 24 hours of your purchase by contacting our Customer Service team via phone or email.

Can I update my order?

To update an order, you must cancel your purchase and re-order. You can cancel your order within 24 hours of your purchase by contacting our Customer Service team via phone or email.

How do I cancel an item or order?

An order may be cancelled as long as the request is made within 24 hours of your purchase. Please contact our Customer Service team via phone or email.

Can I add items to an existing order?

Unfortunately, you can't add items to existing orders. If you would like to add new items to an order you will need to place a new order on our site.

Can I place a special order?

Yes, we accept special orders for items in our Replica and Upholstery collections. Because all special orders are custom made, options and pricing may differ from what is shown on our website. Please contact our Customer Service team via phone or email to inquire about special order pricing and options.

What should I do I received the wrong item or it is damaged?

Your satisfaction is our first priority, and we want your shopping experience to be perfect.  Please contact us immediately if you feel that you received the wrong item.  We’ll replace the item if it’s still available or issue a full refund, including shipping charges.

For items shipped via our in-home delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service’s paperwork, and contact us. We are here to help and want you to be completely satisfied with your purchase.

I’m missing items from my order. What should I do?

Since some items are shipped directly from the manufacturer, others items are shipped from our stores, and some items arrive at our warehouse for repackaging prior to shipping; your purchases may arrive in more than one package.

Please view your order details to verify which item(s) may have shipped separately by visiting the Order History section in My Account.

Once on the Order History page in My Account, you will see all of the orders that you've placed, listed by their Order Number.  By viewing the "Fulfillment Status" you can see where your order is in the process.  Items with different estimated arrival dates will most likely be shipped in separate packages.

If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us immediately.

Payment

When will I be charged for my order?

Your credit card is charged in full at the time that your order is placed.

If you have placed a custom order through our Replica collections, we only require a 50% deposit at the time that the order is placed and the final payment once your item ships.  First, you will receive a receipt that confirms the entire order and payment total.  This is to ensure that the credit card information that has been provided is valid.  When the deposit has been taken a separate email will be send that shows you the payment that was taken and the remaining balance.

Is my credit card information saved?

It's your choice.  Some of our customers prefer to have their billing information securely saved for a faster checkout process in the future, while others do not.

For all special orders that are placed through our Replica collections, a credit card must be secured at the time of purchase.  Only a partial payment/deposit is run upon the initial checkout.  The final payment is billed once your item is ready to ship.  Don't worry, you can change or update your payment information for your final payment by contacting our customer service team.

Can I save my billing and credit card information for faster checkout?

During check out, after you've entered your shipping and billing information and credit card information, you can save your information by clicking a checkbox next to "Save my information for faster checkout" and entering your mobile phone number.

The next time you go to check out at EnglishtTraditons.com and enter your email address, you'll receive a unique 6-digit code in a text message. Then, you'll be prompted to enter the code on the checkout page:

After you enter the code, your credit card and their shipping and billing information will be automatically filled out.

How can I delete, add or change my credit card information?

Your credit card information is only saved if you chose "Save my information for faster checkout".  Otherwise, you will be prompted to enter your credit card information every time you checkout.

If you chose "Save my information for faster checkout", you will have the option of either using your saved credit card information or adding a different method of payment.

How do I change my payment method for an order?

Payment is taken in full at the time that the order is placed, with the exception of our custom order pieces in our Replica Furniture collection.  These items only require a 50% deposit at the time of the order.  Please contact Customer Service at 513.321.4760 or send us an email if you would like to change the payment method on any custom order pieces.

What methods of payment do you accept?

English Traditions accepts payments from Visa, MasterCard, Discover, American Express, Diners Club, Shopify Pay, Apple Pay and English Traditions Egift cards.

How do I apply a Gift Card to my order?

During checkout, you can enter your Gift Card Number under the "Gift card or discount code" section. 

Once entered, click “APPLY”. The balance available on your gift card will be applied to your order.

Does English Traditions charge sales tax?

English Traditions collects sales tax on orders shipped to the following states:

• Florida
• Ohio

If you are having your order shipped to any of these states, tax will be charged at the applicable county rate. Tax rates vary within counties.

Do you accept international billing addresses?

Unfortunately, we cannot accept international billing addresses for credit cards at this time. We can only accept credit cards with U.S. billing addresses.

English Traditions was unable to authorize my credit card. What should I do?

Please contact Customer Service as soon as possible at 513.321.4760 or send us an email.

How do I apply a Promotion to my order?

During checkout, you can enter your Discount Code under the "Gift card or discount code" section.  Once entered, click “APPLY”.

Shopping Questions

How do I sign up?

You can sign up by clicking “Log In/Create Account” under My Account in the navigation. Create an account by entering your first and last name, e-mail and password and clicking the “Create” button.

Where does the merchandise listed on Antiques come from?

The owners of English Traditions handpick all of the antique furniture and accessories that we carry. The inventory is purchased through fairs and trusted sources that we have formed relationships with over our 25 years in business. The beautiful antiques that we have come to be known for are found throughout Europe, with the majority of our finds coming from the UK and France.

How do I know the items for sale are authentic?

English Traditions procures every item directly and exclusively from brands and dealers that we know and trust. We guarantee authenticity of each and every product we sell.

Who curates the product selection at English Traditions?

We have been helping families furnish their homes with unique, timeless, quality pieces for over 25 years. English Traditions is the source for old and new furnishings, accessories and one-of-a-kind pieces for your home and lifestyle. Owners, Mary and Casey Cordill, still travel to England and France a couple of times a year to personally select each and every antique and accessory that we feature online and at our two locations. Their exquisite taste and timeless style is evident throughout our stores. English Traditions has become a premier shopping destination for one-of-a-kind antiques, high-end upholstery, beautiful local artwork, quality lighting and unique accessories.

How do I find an English Traditions store or catalogue?

English Traditions has two lovely stores located in Cincinnati, Ohio and Naples, Florida. Although, we do not have a catalogue, English Traditions’ products are available for purchase online and at either of our bricks and mortar locations. Our stores feature a portion of the products that we can acquire, but we also have access to many customizable pieces and an abundance of top quality brands from furniture, fabrics and wall coverings, lighting, and accessories. See more of what we carry by visiting our “Exclusive Lines” page. If you are interested in a product/s that is not shown on our website, but that is carried by one of our “Exclusive Lines”, please contact us for more information and/or to place your order.

What if an item is sold out? Is it gone forever?

We make it a priority to remove any one-of-a-kind items listed in our Antique collections from our website that are no longer available, however, an antique item may appear as SOLD OUT if the order is pending for it’s purchase. Items that are able to be reordered (such as lighting, pillows, etc.), may appear as SOLD OUT, if it is temporarily unavailable.  These items may be available for purchase at a later date. If you have a question regarding a SOLD OUT item, please contact us to check the availability status.

Do you price match with competitors?

Many of our products are one-of-a-kind antique or vintage furniture and accessories, so it is difficult to price match these items with competitors. However, we want to be competitive with our pricing on products available for order, so we will match a competitors pricing in the event that a product is identical (some exclusions may apply). The product must be a matching brand, model number, and color/fabric/finish to qualify; supporting documentation is required for a price match. Please contact our Customer Service team for price match inquiries.

Do you honor price adjustments?

Please contact our customer service team in regards to price adjustments.

Shipping & Delivery

Where do you ship?

English Traditions can ship to street addresses in the continental U.S, Alaska, and Hawaii.

Because most of our products are shipped via FedEx, we cannot deliver to P.O. Boxes or APO/FPO addresses. English Traditions does not ship to U.S. Territories, including Puerto Rico and Guam.

How can I track my package?

You can track your order by visiting the Order History section in My Account and clicking on the order number. If you do not know your order number, you can locate it by looking at your order confirmation email.

Once a shipping label has been created for your order, you will receive a confirmation email letting you know which items have shipped.  You will also be able to track your shipment within your Order History.

If you have any further questions, please contact us.

 If I order more than one item, will they arrive in the same box?

Since some items are shipped directly from the manufacturer, others items are shipped from our stores, and some items arrive at our warehouse for repackaging prior to shipping; your purchases may arrive in more than one package.

Please view your order details to verify which item(s) may have shipped separately by visiting the Order History section in My Account.

Once on the Order History page in My Account, you will see your all of the orders that you have placed, listed by their Order Number.  By viewing the "Fulfillment Status" you can see where your order is in the process. Items with different estimated arrival dates will most likely be shipped in separate packages.

If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us immediately.

Can I combine shipping fees for different orders?

Unfortunately, we are unable to offer combined shipping for our customers at this time.

Is sales tax charged on shipping & handling fees?

Depending on where the order is being shipped, sales tax will be charged on the order subtotal, shipping, and/or handling at the applicable county rate. Tax rates vary within counties.

Does furniture take longer to arrive?

Yes, depending on the details of your order, lead times may vary. Our custom upholstery is manufactured in North Carolina and takes approximately 6-10 weeks to complete and ship. Our replica pieces are handmade in Europe and lead times vary depending on the time that your order is placed due to the oversea shipping schedule. For more information regarding lead times please contact us.

Furniture orders often take longer to arrive due to the logistics of shipping larger pieces. In addition, most furniture pieces are delivered by in-home services, which need to make an appointment with you for in–home delivery.

Once you receive a shipping notification email, a shipping company representative will call you within two to three weeks to schedule a delivery time.

How are your products shipped?

We ship in different ways depending on the size, weight and stock status of the item/s purchased.  

Some of our items are in stock at one of our two locations.  These items are packaged by English Traditions and shipped via a carrier service.

Other items are shipped directly from the manufacturer, also known as drop-shipping.  This method is used for items that come in a variety of sizes, finishes, colors, etc. that we may not have in one of our store.  

Most furniture and items that are oversize, heavy, fragile, or one-of-a-kind are shipped by In-home delivery to ensure they arrive safely. 

What is in-home delivery?

Our In-home service will deliver the item into your room of choice and dispose of the packaging materials.

Some things to know:

• In-home items cannot be shipped by any other delivery method because of their weight, their size, and the special care and handling they require.
• Our delivery service will contact you to schedule an appointment shortly before the arrival date.
• Deliveries are made Monday through Friday 8am-5pm. Weekend delivery is not available.
• The delivery service cannot make any modifications to your home. Please measure your space (doorways, elevators, stairways, etc.) before buying the item to ensure it will fit into your home. If the item doesn’t fit, it will be sent back to us. Return shipping charges will be deducted from the amount of your refund. The original shipping charges will not be refunded.
• If you’ve purchased multiple items shipping via In-home delivery, you may have multiple delivery appointments with different delivery companies. We work with several delivery companies, depending on the type of product and where it’s located.
• Please contact us if there could be any delivery challenges at your home such as multiple flights of stairs or a narrow or long driveway. Additional charges may apply.

How do I receive my delivery?

You’ll receive an email from us with tracking information about your item.

Shortly before the arrival date, our delivery service will contact you to schedule a delivery appointment.

Some things to know:

• Items will not be delivered without an appointment.
• Delivery appointments are available Monday through Friday 8am-5pm. Weekend delivery is not available.
• Please make sure an adult 18 or older will be home during the delivery window. The delivery window may vary depending on your location. Usually there is a four-hour window, but sometimes it is greater.
• Additional fees will be charged for missed appointments and last-minute changes to appointments.

Do I need to do anything before my delivery appointment?

Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear.

The delivery service cannot move existing furniture to make room for the new item.  They are also unable to remove unwanted furniture or make any modifications to your home.

Should I inspect my item?

Yes, once your item has been unwrapped, please inspect it for any damage that may have occurred in transit. Do not sign the delivery paperwork until you have thoroughly inspected the item for any damage or quality issues.

If you do see any damage or quality issues:

1. You have the right to refuse the item.
2. Make a note of the damage on the delivery service’s paperwork before signing for the item. If you do not note the damage on the delivery paperwork, it’s more than likely we won’t be able to issue a refund or replace the item.
3. Contact us and we’ll help resolve the issue.

When will I be contacted to schedule my furniture delivery?

Furniture orders often take longer to arrive due to the logistics of shipping larger pieces.

Once you receive a shipping notification email, a shipping company representative will call you within two to three weeks to schedule a delivery time.

If the stated estimated arrival date for your item has passed, please contact us.

 What are your shipping & handling rates?

English Traditions shipping & handling rates are as follows:

Are there additional delivery fees for furniture?

Most furniture and items that are oversize, heavy, fragile, or one-of-a-kind are shipped by In-home delivery to ensure they arrive safely.  To make this more convenient and affordable for our customers the In-home delivery charge is already included in the shipping and handling rates.

What should I do if I'm missing items from my order?

Since some items are shipped directly from the manufacturer, others items are shipped from our stores, and some items arrive at our warehouse for repackaging prior to shipping; your purchases may arrive in more than one package.

Please view your order details to verify which item(s) may have shipped separately by visiting the Order History section in My Account.

Once on the Order History page in My Account, you will see your all orders placed, listed by their Order Number.  By viewing the "Fulfillment Status" you can see where your order is in the process. Items with different estimated arrival dates will most likely be shipped in separate packages.

If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us immediately.

What is English Traditions' insurance policy?

English Traditions packages are insured directly by the shippers.

Do you accept international shipping addresses?

Please note that English Traditions does not ship to non-US addresses. However, some of our customers have successfully used 3rd-party services like Shop & Ship. While we are not able to endorse these services, we can provide the following links for informational purposes:

http://www.shopandship.com
http://www.shipville.com
https://storetoship.com
http://www.postaplus.com/MyBox.aspx
http://myus.com
http://www.stackry.com

Returns & Exchanges

Online Purchases

What is your return policy?

English Traditions is a small family owned and operated business. Making sure that our customers are completely satisfied is our highest priority and is what has kept us in business for over 25 years.

Although, we hope that you are completely satisfied with your purchase we understand that sometimes there is the need for a return so we accept returns on most purchases.

Simply send it back in an unused and resalable condition within 7 days of purchase for a full refund onto the original form of payment. Any purchase accompanied without a receipt will need to be exchanged for the selling price at the time of the return. Shipping fees are nonrefundable with the exception of damaged or defective merchandise. Return shipping and restocking fees may apply. Refunds for purchases of more than $500 will be made via a mailed check.

How do I know if an item is returnable?

Items marked Final Sale, Clearance, all special orders or non durable goods (such as candles, furniture wax, etc.) are not eligible for returns. However, your satisfaction is our highest priority. If there is a problem with a final sale item you purchased, please contact Customer Service by email or by phone at 513.321.4760. Please include your order number and the name of the item in order to expedite your inquiry.

How do I initiate a return?

Due to the variety of products that we carry, returns are conducted in a number of ways.  To initiate a return, please contact us call Customer Service at 513.321.4760.

What is the cost to return a product?

FedEx delivered items

For items shipped via FedEx that are eligible for return, the return shipping fee will be a flat $8.50 per shipment and a $15 restocking fee per shipment. If you are returning multiple items that arrived in separate shipments, each item will incur a separate shipping charge of $8.50 and restocking fee of $15.

In-home delivered items

For items shipped via in-home that are eligible for return, the return shipping fee will be a flat $250 fee per shipment and a 5% restocking fee per shipment.

Does English Traditions offer exchanges?

Our limited inventory makes exchanges difficult. If an item is no longer on the site, it's unfortunately no longer available. If you do have an issue with something you've received, please contact Customer Service by email or by phone at 513.321.4760.

What do I do if an item is damaged or missing?

We take pride in the quality of our products and the condition in which they arrive to you. If something isn’t right with your order, contact us to tell us what happened. We will contact you within approximately one business day to resolve the issue.

How will I know when my return has been received?

After we receive your return and confirm that all items are in salable condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed in 7-10 business days.

In-Store Purchases

What is your return policy?

English Traditions is a small family owned and operated business. Making sure that our customers are completely satisfied is our highest priority and is what has kept us in business for over 25 years.

In order to alleviate the need for returns.  English Traditions allows our customer to take in-store items home on a 24-hour or next business day approval.  This allows our customers to ensure that they are completely satisfied with product and that it will work in their space prior to purchase (all candles, furniture wax, web and internet items are excluded).  A valid credit card is required for all items taken on approval.  After 48 hours all approval items are considered SOLD.  Approval items include, but are not limited to any inventory, fabric swatches, books and samples.

Can I return purchases made online to your store?

Yes, online purchases made from englishtraditions.com can be returned to our stores as long as the item/s qualifies as returnable (Some exclusions apply. See “How do I know if an item is returnable?”), in certain circumstances restocking fees may apply (see “Return Shipping and Restocking Fees”).

Need assistance?

Email us at info@englishtraditions.com 
or 
call us at 513.321.4760.

Monday – Saturday: 10am – 6pm EST
Sunday: Closed
Closed most major U.S. holidays.

The English Traditions Design Center

What is The English Traditions Design Center?

The English Traditions Design Center is a place to see, feel, sit-in, and try out some of your favorite products from our stores, site and the Exclusive Lines that we carry. This helps our customers to get a sense of how our pieces can be amalgamated with your own. You can browse through our inventory, order samples, and take advantage of our 24 Hour Approval to take home and make sure that it is the perfect fit for your space. Visitors can book and enjoy a consultation with an English Traditions designer (at no charge) or browse our products independently.

English Traditions has been specializing in making homes beautiful for over 25 years. Our goal is to help you create the home of your dreams. To do this, we offer personalized in-home design and services. For more information on what our designers can do for you, please visit English Traditions Design Services or contact us.

What happens after I book an appointment?

Once you book a consultation, your designer will reach out to learn more about any projects you are working on and your personal tastes. If you don’t have a specific design need in mind, that’s okay! Your designer would still love to connect with you to get a sense of your style.

Is there a fee for my consultation?

There is no fee for visiting the English Traditions Design Center or for an initial consultation. However, because English Traditions Design Center offers a wide range of services, fees may apply to in-home consultations, room plans, etc. Please contact English Traditions Design Center at for additional information on fees.

Can I cancel or reschedule my consultation?

Absolutely. You can cancel or reschedule your consultation visit via phone or email. Please do so at least 24 hours in advance to allow other visitors to take your time slot.

How long are consultations?

Your consultation will last approximately one hour. If you need more time, please send us an email.

What should I expect from a consultation?

In your appointment, you and your designer will discuss your style needs! You’ll leave your session with a clear direction for any projects you’re working on—and a list of ideas that will help create your dream space.

Do I need to prepare before the consultation? Is there anything I should bring?

Anything you can provide in advance will help our designers connect with you and drive the drive us in the right style direction. Pictures of your current space, floor plans, measurements, and inspirational images will give your designer an idea of your space and style. If you know you are working within a certain budget, please let us know that as well, so we can tailor the conversation to your needs. Feel free to email any images or information to info@englishtraditions.com before your appointment.

Do I have to purchase something during my visit?

There is no obligation or pressure to purchase during your design consultation.

How many of your products are represented at The English Traditions Design Center?

While we’d love to show you everything, we have thousands of products available and only so much space. Our goal is to provide an environment that will help stimulate ideas and give you a sense of what might fit perfectly with your home by allowing you to see and feel pieces some of our favorite pieces.

Can I buy something directly from The English Traditions Design Center floor?

Of course! During your visit, a designer can help you order any pieces you love and have them delivered to your home if we don't have it on the floor! Or you can bring your shopping list home and make a final decision about what to buy later.

Gift Cards

Can I order a Gift Card?

Our gift cards are issued in one of two ways. You can either purchase and eGift Card or a physical Gift Card. To purchase a physical Gift Card stop in at one of our locations, give us call at 513.321.4760 or email us to have a card mailed (additional charges may apply).

How can I purchase an eGift Card?

To make your purchase, visit our eGift Card page, select the amount that you'd like to purchase and add it to your cart.  The purchaser will first receive a receipt.  Within 24 hours an eGift will be issued to the purchaser.  This eGift card can either be printed and sent to the recipient or can be emailed to the recipient with you own message.  All e-gift cards are usable online or in one of our locations.

How do I redeem my eGift Card?

When making a purchase you can redeem the value of a gift card by entering its unique code at checkout. A gift card holds a balance, which can be spent over more than one order.

When a customer is redeeming a gift card, the checkout will display one of two options:

• If the balance available on the gift card is greater than or equal to the order total, then the customer can click Complete order.

• If the balance available on the gift card is less than the order total, then the customer will be prompted to choose a second payment method for the balance before placing the order.

Redeeming an eGift Card is easy. Follow these simple steps:

• Shop www.englishtraditions.com and select products you wish to purchase and add them to your cart or visit one of our two locations.
• When you're ready to checkout, click the cart icon in the top right of your browser and click Check Out.
• After reviewing your order, enter your eGift card in the "Gift card or discount code" space on the right side of the screen and click APPLY.
• If you have more than one eGift Card, simply enter each code and click "Apply" after each one.

How can I check my Gift Card balance?

Please contact Customer Service by email or by phone at 513.321.4760.

What happens if I do not have enough on my gift card to cover the cost of my order?

If the balance available on the gift card is less than the order total, then the customer will be prompted to choose a second payment method for the balance before placing the order.

Rules & Regulations for Gift Cards

• eGift Cards are non-transferable, non-refundable and are not redeemable for cash.
• We cannot replace lost or stolen eGift Cards.
• If you have any additional questions, please contact our Customer Service Department by email or phone at 513.321.4760
• We do not charge sales tax on the purchase of eGift Cards; however, products paid for with a Gift Card will be charged applicable sales tax.

Account Information

How do I update my email, shipping address, and billing information?

You can update your account details by visiting the Account Information section in My Account anytime.

I forgot my password to log in. How can I request a new one?

1. Check your email account's spam or junk folder to see if our email was filtered there.
2. Please also add info@englishtraditions.com to your contacts list to ensure delivery of our emails to your inbox.
3. Request a new password again by contacting us.  Be sure that you are entering your email address correctly. (If there are any typos, our email will not reach you.) 

How do I unsubscribe from emails?

If you would like to reduce the number of emails you receive from us or unsubscribe, you will find an unsubscribe link at the bottom of our sale emails.

And don't worry—even if you choose to unsubscribe, you can still log in to your English Traditions account to browse and shop anytime.

Please keep in mind unsubscribe requests take one week to take into effect. You may continue to get our emails while our system processes your request. Thank you for your patience and understanding.

Why am I still receiving emails after I unsubscribed?

Please keep in mind unsubscribe requests take one week to take into effect. You many continue to get our emails while our system processes your request. Thank you for your patience and understanding.

If you continue to see sale emails from us after one week, please contact Customer Service by email or by phone at 513.321.4760.

How can I update my shipping address?

After you Sign In to your account under My Account: Log in, visit the View Addresses link under the Account Details and follow the instructions below for adding a new shipping address, updating a stored shipping address, or deleting a shipping address from your account.

Add a new address

In the Account Details section of My Account, click the View Addresses link, enter your new address details and click the ‘Add Address’ button. Once saved, you will see your new address listed under ‘Your Addresses’.

You can set an address as your default address by checking the box ("Set as default address") at the bottom of your address information when adding or editing an address.

Edit an address

Under Account Details click ‘View Addresses’, click the ‘Edit’ link on the address you wish to change. Make your changes directly in the fields and click on the ‘Update Address’ button to save your changes.

You can set an address as your default address by checking the box ("Set as default address") at the bottom of your address information when adding or editing an address.

Delete an address

Under Account Details click ‘View Addresses’, click the ‘Delete’ link on the address you wish to remove.

How safe is my personal information when I become a member?