Return Policy

At English Traditions we understand it is our customers that make us successful – so having you completely satisfied is our first priority. We stand behind the quality of our products and satisfaction with your purchase is extremely important to us. In the event there is a problem with your order please contact us at info@englishtraditions.com or call 513-321-4730 and one of our staff will assist you.

Non-furniture Returns & Exchange Policy

Non-furniture returns will be accepted within 30 days for English Traditions website credit less shipping fees if merchandise is returned in its original condition and packaging. We require the original Packing Slip or Store Receipt in order to allow Store Credit, Gift Card Credit or Exchange.

Important: Sale, custom, and special order items are nonreturnable. 

Damages During Delivery We take great care in packaging orders but damage can happen during transit. If you received your order damaged, please call us at 513-321-4730 within 7 days of receipt. An English Traditions staff member will assist you with your claim. Any claims made after 7 days will not be accepted.
 
Return By Mail

To return non-furniture items by mail, please contact English Traditions to obtain a Return Merchandise Authorization Number. Packages returned without a RMA will be refused and returned to the customer. Please CLEARLY MARK the RMA# on the outside of the package, insure it and send via trace-able method to:

 

English Traditions
Attn: Returns
2041 Madison Road
Cincinnati, OH 45208


 

Furniture Policy

All furniture orders are considered a Final Sale and are not returnable.  In the event that damage occurs in transit or if you discover any defect in manufacture, please call us at 513-321-4730 within 7 days of receipt and an English Traditions staff member will assist you with your claim.  Any claims made after 7 days will not be accepted.

Important: Shipping fees are non-refundable.